Refund policy
Last Updated: November 27, 2025
Because we sell perishable, temperature‑sensitive chocolate products, we maintain strict refund and replacement policies to protect product quality.
1. Final Sale Policy
All edible products are final sale and cannot be returned.
2. Damaged, Melted, or Incorrect Orders
If your order arrives in unacceptable condition:
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Contact us within 48 hours of delivery.
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Provide order number + clear photos of:
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Packaging
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Exterior shipping box
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Product condition
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We will review and may issue a replacement or store credit at our sole discretion.
Melted items due to customer absence at delivery, shipping delays, or incorrect addresses are not covered.
3. Shipping Issues
We are not liable for delays caused by:
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Carriers
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Weather or heat exposure
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Wrong or incomplete addresses entered at checkout
4. Order Cancellations
Orders may be canceled within 1 hour of placement. After that, cancellation is not guaranteed.
5. Allergies & Sensitivities
Customers are responsible for reviewing ingredient lists prior to purchase. We do not offer refunds for allergic reactions.
6. Contact
support@velvechocolate.com
